Delivery & Refunds
Flower Delivery
LOCAL DELIVERIES: We provide hand delivery within a 20-mile radius from our store located at 917 S. Roselle Rd, Schaumburg, IL, 60193 for a flat delivery fee of $20. This fee applies to all local deliveries within the specified radius, as indicated during checkout. Deliveries beyond this 20-mile radius are not available. However, you may choose to pick-up their order in person as an alternative.
SAME-DAY DELIVERY: We offer same-day delivery for orders placed before 3:00 PM Central Time. To take advantage of this service, you must select the specified date for the same day and place the order before 3:00 PM CT during checkout. Please note that same-day delivery is subject to availability and may vary depending on factors such as delivery location, order volume, time required to prepare the arrangement, weather conditions, and other factors.
In addition, you are always welcome to contact our boutique directly at +1(331) 302-2902 to speak with a team member who can personally assist you with your same-day delivery request.
REQUESTS FOR SPECIFIC DELIVERY TIMES: Due to external factors such as traffic, weather conditions, and order volume, we are unable to guarantee deliveries at specific times. Deliveries are scheduled within approximate time frames. You may request a preferred time frame by filling in the “Pick-Up/Delivery Instructions” box during checkout, and we will make every effort to deliver your arrangement within the requested time frame.
Please note that deliveries begin at 10:00 AM Tuesday through Saturday. On Sundays, deliveries begin at 11:00 AM due to our shorter operating hours.
In addition, you are always welcome to contact our boutique directly at +1(331) 302-2902 to speak with a team member who can personally assist you with your delivery request.
IF RECIPIENT IS NOT HOME: If the recipient is not present at the time of delivery, we will make reasonable efforts to contact them by phone to confirm a safe delivery option, unless you have specifically instructed us not to contact the recipient. If you have requested that we do not contact the recipient, we will instead make reasonable efforts to contact you to determine how to proceed.
While we strive to reach you, if we are unable to make contact, we may leave the delivery in a safe location, such as a shaded area on the front porch, with a building concierge, with a neighbor, or in another designated secure area if applicable. If a safe location is not available or suitable, we may contact you to arrange for a future delivery, subject to factors such as weather conditions and availability. A second delivery fee may apply for rescheduled deliveries, which will be charged to the sending party.
Please note that once an arrangement has been left in a safe location, Florena & Co. Flower Boutique is not responsible for any loss, theft, or damage that may occur after the delivery has been completed and before the recipient retrieves the arrangement.
THE RECIPIENT MAY BE CONTACTED: We may contact the recipient to confirm that someone will be available to accept the delivery or to verify the delivery address, unless you have specifically instructed us not to contact them in the “Special Instructions” box during checkout. If you request that we do not contact the recipient, we will instead make reasonable efforts to contact you to determine how to proceed.
Flower Pick-UP
It is the customer’s responsibility to pick up their order within the scheduled date and time frame. While we will make reasonable attempts to contact you via phone or email, if you fail to pick up your order within 1 day (24 hours) of the scheduled pick-up date and time frame, the order will be considered abandoned. At that point, no refund or store credit will be issued. Please check your order carefully before submitting.
CANCELLATION
All cancellation requests must be submitted to Design@FlorenaAndCo.com at least 1 day (24 hours) prior to the scheduled delivery or pick-up date. Cancellations must be made during our business hours to be processed. If a cancellation request is not received within this timeframe, the order cannot be canceled and will be carried out as scheduled. Orders cannot be changed or canceled once they have been sent out for delivery or prepared for pick-up. No refunds will be issued; store credit only. Please check your order carefully before submitting.
REFUNDS & EXCHANGES
All sales from Florena & Co. Flower Boutique are final, as we provide a service consisting of perishable items that are sensitive to temperature, moisture, and light. The only exception to this policy is if you receive a defective product. All such claims must be made within 12 hours of receiving the flowers. A photo of the arrangement must be submitted to Design@FlorenaAndCo.com for review.
Once an order is placed, we are unable to issue a refund. However, you will receive store credit in the form of an electronic gift card for the full amount paid. This store credit does not expire and may be used at any time throughout the year, including holidays.
Please keep in mind that flowers are perishable and have a life of their own. Proper care is required. It is the recipient’s responsibility to follow the care instructions provided by Florena & Co. Flower Boutique.
You can review our care instructions at: Care & Handling