Delivery Policy

Delivery POLICY

Delivery Areas

Our delivery services cover a 25-mile radius. If your desired location falls outside this range, please get in touch with us directly, and we'll do our best to accommodate your request.

Delivery Hours

Expect your floral delights during our regular business hours. If you have a specific timeframe in mind, feel free to give us a call, and we'll explore the possibility of arranging a delivery that suits your schedule.

Delivery Fee

A flat delivery fee of $20 applies to ensure your flowers reach you or your loved ones promptly. Alternatively, you're welcome to pick up your arrangement at our boutique located at 917 S Roselle Rd, Schaumburg, IL.

Responsibility After Delivery

Once the delivery is complete, whether the flowers are in the hands of the recipient or carefully placed at the designated spot, Florena & Co. is no longer responsible for the arrangement.

Order Cut-Off Time

Orders placed after 3 pm will be scheduled for next-day delivery.

Delivery Confirmation

Anticipation builds as your flowers make their way to you. We'll send you a confirmation, either through a thoughtful text message or a delightful image, once the delivery has been successfully completed.

Weather Conditions

Nature can be unpredictable. In case of severe weather conditions, we appreciate your understanding as delivery times may experience a slight delay.

Special Delivery Instructions

For unique delivery situations, such as gated communities, workplaces, or hospitals, provide us with specific instructions during the ordering process. This ensures a smooth and successful delivery to your chosen location.

No Returns Policy

Unfortunately, we cannot accept returns for floral arrangements knowing that fresh flowers are perishable natural products. Rest assured, we take great care to provide you with the freshest, highest-quality arrangements.

By placing an order, you agree to these terms.
For any questions or concerns, please contact us at design@florenaandco.com or 331-304-2902.  Your satisfaction is our top-priority.